rajagamingTerms of Use
We at rajagaming set out our terms of use to explain how our account holders interact with our platform, what we expect from you, and what you can expect from us. These terms govern account registration, deposits and withdrawals, game rules, account suspension, dispute resolution, and the jurisdictional limits of our service. By creating an account on rajagaming, you agree to these terms.
Our terms are designed to be transparent and fair. We do not use hidden clauses or ambiguous language to confuse account holders. Instead, we explain our policies plainly—how we verify your identity, how we handle your funds, how we settle disputes, and what happens if you breach our conditions. This guide walks through the key terms that apply when you use rajagaming.
Account Opening and Eligibility on rajagaming
To open an account on rajagaming, you must provide accurate personal information—your full name, email address, phone number, and date of birth. We ask you to create a secure password and select your preferred payment method from our supported options: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts at mobile banking, local payment, online payment, or e-wallet.
We require Know Your Customer (KYC) verification before you can fund your account. You upload a clear photograph of your national ID card (KTP), passport, or driver license—both front and back sides. Our compliance team reviews your documents within hours. If your documents do not meet our clarity or completeness standards, we request new photographs. Once verified, your account gains full access to all game categories on rajagaming.
Our services are available only where local law permits. You are responsible for verifying that access and use comply with your own jurisdiction's regulations. We do not offer accounts to users in jurisdictions where online gaming is prohibited by law. If you access rajagaming from a prohibited jurisdiction, you do so at your own legal risk, and we are not liable for any consequences. Users in Jakarta, Surabaya, Bandung, Medan, and other supported regions can typically access our platform, but we recommend confirming your local regulations before registration.
By creating an account on rajagaming, you confirm that you are of legal age in your jurisdiction and that the information you provide is accurate. We reserve the right to suspend or close your account if we discover that your registration details are false, incomplete, or obtained through fraudulent means.
- Account ownership
- Each account on rajagaming is personal and non-transferable. You are solely responsible for protecting your password and maintaining the confidentiality of your login credentials.
- Accurate information
- You agree to provide truthful, accurate, and complete information during registration and throughout your use of rajagaming.
- KYC compliance
- We enforce Know Your Customer verification as a regulatory requirement. Accounts without verified identity documents cannot process deposits or withdrawals.
Deposits, Withdrawals, and Fund Handling on rajagaming
We accept deposits via e-wallet providers (mobile banking, local payment, online payment, e-wallet, mobile banking) and local payment for instant transfers. When you authorize a payment through your e-wallet app on your phone, funds transfer immediately to your rajagaming account balance. We do not charge deposit fees; any fees are set by your payment provider.
We also accept bank transfers via virtual accounts at online payment, e-wallet, mobile banking, or local payment. When you request a bank deposit on rajagaming, we generate a unique virtual account number specific to your account. You transfer funds from your personal bank to that virtual account. Our system matches the transfer automatically and credits your account within subject to verification during business hours (Monday–Friday, 08:00–17:00 Jakarta time) or by the next business day outside those hours.
Your account balance on rajagaming represents funds available for gaming across all categories—sportsbook (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games, and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Deposits, wins, and losses all affect your single shared balance.
When you request a withdrawal on rajagaming, we review your account to verify status and compliance with our policies. E-wallet withdrawals typically process within 2–4 hours on business days. Bank withdrawals typically arrive within one business day. We do not offer same-hour or guaranteed-time withdrawals. Our compliance team reserves the right to impose a review window on any withdrawal—this may extend processing time if we need to verify account activity or resolve disputes.
We retain the right to refuse a withdrawal if we suspect fraudulent activity, account compromise, or violation of our terms. In such cases, we notify you of the reason and the steps needed to resolve the issue.
Game Rules and Dispute Resolution on rajagaming
Each game on rajagaming has its own set of rules, payout tables, and mechanics. These rules are published in the game details section before you play. For sportsbook markets, we publish odds, betting terms, and settlement rules before the event begins. For live-dealer tables, we explain the game rules and house edge clearly. For slots, we display the payout table and RTP (Return to Player) percentage before you spin. For esports, we cover tournament structure and market settlement terms.
Our outcomes are determined by certified random number generators (RNGs) for slots, verified odds and settlement procedures for sportsbook, and real-time dealer conduct for live-dealer games. All systems are regularly audited to ensure fairness and compliance with gaming standards.
If you believe an error has occurred on rajagaming—a miscalculated payout, an incorrectly settled market, or a technical glitch—you can file a dispute through our support system. Contact us via in-app messaging with details of the disputed transaction. Our team investigates and responds within 5 business days. We review game logs, payout calculations, and settlement records to determine whether an error occurred and what remedy is appropriate.
If we determine that an error occurred on rajagaming, we correct it immediately. If we determine that the outcome was correct, we explain our reasoning in detail. If you remain dissatisfied with our response, you may escalate your dispute through our formal complaint process, which we outline separately in our support documentation.
Account Suspension and Termination on rajagaming
We reserve the right to suspend or terminate your rajagaming account if we determine that you have breached our terms of use. Violations include but are not limited to:
- Providing false or misleading information during registration or KYC verification.
- Attempting to manipulate game outcomes, exploit technical vulnerabilities, or engage in fraudulent activity.
- Accessing rajagaming from a prohibited jurisdiction or attempting to circumvent our access controls.
- Using multiple accounts to exploit bonuses, manipulate markets, or engage in collusion.
- Harassing our support staff or other account holders through abusive communication.
If we suspend your account on rajagaming, we notify you of the reason and allow a reasonable period for you to respond and provide additional information. If the suspension is permanent, we process any remaining balance in your account by transferring funds to your verified payment method within 30 days.
Liability and Jurisdiction on rajagaming
Our services on rajagaming are provided "as is" without warranties beyond those explicitly stated in our terms. We do not guarantee uninterrupted access, error-free operations, or specific outcomes. We are not liable for losses resulting from technical failures, internet outages, payment processing delays, or user error—provided these are not caused by our negligence or intentional misconduct.
Our liability to you on rajagaming is limited to the amount of funds you hold in your account. We will not be liable for any indirect, incidental, or consequential damages, including lost profits or emotional distress.
These terms are governed by the laws of Indonesia. Any disputes arising from your use of rajagaming are subject to Indonesian law. However, given that our services are jurisdiction-restricted and available only where local law permits, users are responsible for understanding that their local jurisdiction's laws may also apply to their use of our platform.
If you wish to pursue a formal complaint or dispute against rajagaming, contact our support team through the in-app messaging system or by email. We will attempt to resolve your complaint amicably. If we cannot reach resolution, you may pursue additional remedies through appropriate legal channels in your jurisdiction, subject to the applicable law.
Modifications to Terms and Service Changes
We may update these terms of use from time to time to reflect changes in our operations, legal requirements, or service offerings. When we make material changes, we notify account holders via email and in-app notification. Your continued use of rajagaming after a notification period constitutes your acceptance of the updated terms.
We may also suspend, modify, or discontinue features or game categories on rajagaming at our discretion. If we discontinue a game category or major feature, we provide reasonable notice and ensure that account holders can withdraw their funds or transfer balances to other categories without penalty.
These terms of use represent the complete agreement between you and rajagaming regarding your use of our platform. They supersede any prior agreements, understandings, or negotiations. If any provision of these terms is found to be unenforceable, the remaining provisions continue in full effect.